WordPress Personal Support & Maintenance
Because maintaining a website means so much more than merely updating plugins and the theme, we have a top-notch team of experts that will keep your website updated. Not only that, but they can also provide assistance with custom changes you might require.
We offer WordPress Maintenance services that are suitable for small blog sites or bigger corporation websites. Both basic and PRO version include monthly backups, updates, and security checks. You will also receive dedicated support on a 24/7 basis (maximum response time is 24 hours) via our ticket system.
It depends on your needs. If you add new content daily and if it is of paramount importance, then the answer is yes. Daily backups can often save you from tedious work of restoring your content if anything goes wrong. You need the PRO version if the following applies:
For those websites built on the WordPress CMS platform, frequent updates are essential to keep your website running smoothly and securely. WordPress team regularly makes updates to the core of the CMS system. Moreover, developers constantly update their plugin’s functionality, and the theme you use needs regular updates to accommodate the core and plugin updates.
If something goes wrong with the website, the best option is to restore it from a backup. A hosting company usually have some sort of backup, but not off-site. Note, they charge extra for off-site backups. We offer monthly off-site backups in our basic package and daily backups in our PRO package. It includes the backup of the website, files, and DataBase.
Our support hours are 9 AM – 4 PM Eastern Time (including weekends). All support tickets submitted during off-hours are immediately attended to during our regular support hours. We will take charge of all inquiries within 24 hours scope.
After purchasing the plan you will receive the confirmation email. You need to provide your WordPress and Hosting account logins. Also, we will mark your account in our ticket system as a premium (max 24 hours response time).
One domain is included in the maintenance service, but if you have multiple domains send us an email to firstname.lastname@example.org and we will send you an offer for multiple websites.
Yes. Once you purchase a support plan, you will already have an account and a support license for the first website. You may purchase another support plan for a different website using the same account.
We accept Paypal and all major credit cards including Mastercard, Visa, Discover, and American Express. After signup, cards are auto-charged each year on a recurring basis until you decide to cancel or upgrade your plan. We sell via FastSpring payment provider.
Yes, your WordPress website is safe with us. We offer OFF-site backups in both plans.
We want you to be well informed about the theme you would like to purchase. This is why the discussion board was implemented. If you have any question about the theme post it below and we will get back to you as soon as possible.